At ELNA LLC, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the data you share with us while using our non-emergency medical transportation (NEMT) services.

Information We Collect
When you interact with ELNA LLC, we may collect the following types of personal information:

• Personal Identification Information: Name, contact details (email address, phone number), date of birth, etc.
• Medical Information: Limited health-related data, such as the type of medical appointments you need transport to, to ensure we can accommodate your needs.
• Payment Information: Billing details, credit/debit card numbers, and other payment-related information.
• Technical Data: IP address, browser type, device type, and other similar data gathered through cookies and similar tracking technologies.

How We Collect Data

• Directly from You: When you create an account, book a service, or contact us, we collect information directly from you.
• Automatically: We automatically gather certain data as you browse our website, such as through cookies and analytics tools.

Why We Collect Your Data
Your information helps us provide better service and a smoother experience. Specifically, we collect your data for the following purposes:

• Service Provision: To coordinate and provide NEMT services tailored to your specific medical needs.
• Customer Support: To respond to your inquiries, provide technical support, or resolve issues you may encounter.
• Payments and Transactions: To process payments and ensure your transactions are secure.
• Personalization: To improve our website, services, and communications based on your preferences and past interactions.
• Compliance: To comply with legal obligations, such as medical transport regulations or financial reporting.

Sharing Your Data
We take your privacy seriously and will not sell or rent your personal data to third parties. However, in some situations, we may share your information with:

• Service Providers: Third-party companies that help us operate our website, process payments, or provide NEMT services. These providers are required to maintain the confidentiality of your information and only use it for the purposes for which we share it.
• Legal Obligations: In compliance with applicable laws, we may share your data if required by law enforcement, government authorities, or other legal entities.

How We Protect Your Data
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption: We encrypt sensitive data, including payment information, during transmission.
• Access Control: We limit access to personal data to authorized personnel only.
• Secure Servers: Our data is stored on secure servers with multiple layers of protection.

Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to collect information about your activity on our site. You can manage or disable cookies through your browser settings, but please note that this may affect the functionality of our website.

Your Rights
You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data under certain circumstances.
• Objection: Object to the processing of your data for specific purposes.

If you would like to exercise any of these rights, please contact us at [Contact Information].

Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or by updating this page.